COURSE DESCRIPTION
This is a continuing course in travel agency and tour operation studies that focus on planning and packaging tours as well as administration, service and marketing aspects of tour and travel agency operations. As an integral part of tour operation, tour guiding also receive attention in this course.
COURSE OBJECTIVES
It is expected that through this course participants will be able to:
1. Identify and explain the processes and procedures in package tour planning and marketing strategies in tour operation;
2. Explain the framework and the procedures for booking and making reservations in tour operation;
3. Discuss the role of service in travel agency in travel agency business; and
4. Develop competences in tour planning, organisation and implementation of tours as well as tour guiding.
- Teacher: Michael Opoku-Sarpong
COURSE DESCRIPTION
This is the second of a two-semester beginner’s course on hospitality and tourism law that introduces students to basic legal concepts, principles and issues relating to hospitality and tourism enterprises and their operations.
COURSE OBJECTIVES
It is expected that through this course participants will be able to:
1. Identify and explain basic legal concepts and principles applicable to the facilities and services of hospitality and tourism establishments; and
2. Pinpoint and discuss legal issues in hospitality and tourism employer-employee relationship.
- Teacher: Michael Opoku-Sarpong